Please make sure that the email you used while purchasing Playbrush Kids Plan is also the email you are signing up in the game. In the Playbrush Kids App you can easily check which email address you use for your account. Click Account and click Account again. There you will see your username. 

If you use a different email address, please log out (Playbrush Kids App)/uninstall the app and re-register with the email address you used to purchase the Playbrush Kids Plan.

If you have any questions, please email us at and we will get back to you as soon as possible.