Playbrush Support
1 error prohibited this ticket from being saved
There were problems with the following fields:
E-Mail Adress
Subject
Description
×
Please choose a Category
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Others
Cancellation
Question about the brush
Questions about the app
Questions about the delivery
Questions about the Subscription
Which Subscription do you want to cancel?
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Smart Sonic / GUM Playbrush (Sonic Toothbrush for Kids))
Smart One X / GUM Smart One (Sonic toothbrush for Adults)
Playbrush Smart ( for manuel toothbrushes)
Do you still use your Playbrush?
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Reason for cancelling
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Which Playbrush do you use?
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GUM Playbrush / Smart Sonic (for kids)
GUM Smart One / Smart One X (for adults)
Playbrush Smart (manual attachment)
Playbrush Smart One (for adults)
Where did you bought your Playbrush?
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Playbrush Online-Shop
Amazon
retail
diffrent Online-Shop
I don´t know
Order number
What is your problem?
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turning on doesn´t work
connecting issues
charging issues
low batterie
Problems with pressure sensor "You brush too hard"
Others
Which mobile device do you use?
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iPhone
Android (Samsung, Huawei, etc.)
Amazon Tablet
other
Which Playbrush do you use?
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GUM Playbrush / Smart Sonic (for kids)
GUM Smart One / Smart One X (for adults)
Playbrush Smart (manual attachment)
Playbrush Smart One (for adults)
Which mobile device do you use?
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iPhone
Android (Samsung, Huawei, etc.)
Amazon Tablet
other
Which app is causing problems?
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GUM Playbrush App
GUM SMART App ( for adults)
Which function
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Which game
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Which problem do you have?
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Connection problems
statistic missing
Login don´t work
I can't get any further in the game
it shows me the wrong page
Problems with pressure sensor "You brush too hard"
Which E-Mail do you use in the app
Whats your profile name?
Order number
What topic do you have questions about?
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Where is my Playbrush?
Wrong delivery received
Replacement Brushheads / Brushes
Return
Others
Which Playbrush do you use?
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GUM Playbrush / Smart Sonic (for kids)
GUM Smart One / Smart One X (for adults)
Playbrush Smart (manual attachment)
Playbrush Smart One (for adults)
What do you want to know?
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activate subscription
change subscription
change payment method
bonuspoints
Replacement Brushes/Bristles
insurance for kids
dentis bonus for adults
canceling subscription
Others
Which E-Mail do you use in the app
Where did you bought your subscription?
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On the Playbrush Webshop
Through the app (iPhone in-app purchase via apple)
Order number
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