Technical FAQ

How to charge the Playbrush Smart and the Playbrush Smart Sonic?
You charge your Playbrush Smart by removing the bottom white part, connecting the Micro-USB cable and waiting for it to start flashing red. After about 4 ho...
Tue, 30 Oct, 2018 at 8:30 AM
How do I turn on my Playbrush Smart/Playbrush Smart Sonic?
You can turn on the Playbrush Smart by shaking it. When its on, the yellow light will blink. If it does not come on or if it flashes a red light), then the ...
Tue, 30 Oct, 2018 at 8:32 AM
How do I connect Playbrush with my phone via Bluetooth?
Turn on Bluetooth on your phone but do not actively pair Playbrush with your phone in the phone’s settings! Just open one of the apps, make sure Playbrush i...
Tue, 30 Oct, 2018 at 8:34 AM
Why isn't it possible to connect via Bluetooth?
Launching the app, shaking your Playbrush Smart/Pressing the button on the Playbrush Smart Sonic until the light blinks and Playbrush is just not connecting...
Tue, 30 Oct, 2018 at 8:39 AM
How to enable location permissions in Android 6.0?
Google has changed location settings permission requests for the Android 6.0 operating system. If access to location settings is denied for an app, Bluetoo...
Wed, 31 Oct, 2018 at 3:26 PM
Why isn't it possible to log into the webshop with my game login?
You need two separate accounts for the Playbrush games and the webshop. Your game login does NOT automatically work in the webshop. Please register separate...
Wed, 31 Oct, 2018 at 3:26 PM
Is Playbrush waterproof?
Playbrush is designed and tested to be waterproof and using it is similar to using an electric toothbrush. However we cannot guarantee for any damage caused...
Wed, 7 Nov, 2018 at 2:14 PM
Is the Playbrush and playbrushing safe for my children?
We tested Playbrush with over 300 happy kids before launching, and safety was always the most important aspect. Playbrush is designed and tested for childre...
Wed, 7 Nov, 2018 at 2:14 PM