Subscription FAQ

Why should I upgrade to a Playbrush Subscription?
1) High quality dental products are delivered straight to your door every 3 months. These have been recommended by dentists and each 3 month delivery inclu...
Wed, 7 Nov, 2018 at 2:25 PM
Why is my child’s cleaning data in the weekly brushing report blocked/greyed out?
Only customers with a Premium Package have access to the detailed cleaning statistics and progress of their children. Secure unlimited access on the webshop...
Wed, 7 Nov, 2018 at 2:27 PM
Why do I not have access to the detailed brushing statistics in the Playbrush app?
Only customers with a subscription have access to their child’s detailed cleaning statistics. If you already have a subscription but you still can’t login, ...
Wed, 7 Nov, 2018 at 2:28 PM
I have not received the payment of my credit yet on PayPal. What now?
It can take up to 48h until the amount is credited. If this timeframe has been exceeded, please contact
Wed, 7 Nov, 2018 at 2:30 PM
I do not have a PayPal account, how can I pay off my Playbrush credit?
Unfortunately, the credit can only be transferred via PayPal. In order to use the Playbrush bonus program as best as possible, you can create a PayPal accou...
Wed, 7 Nov, 2018 at 2:30 PM
How does the Playbrush Reward program work?
Your children collect points with each cleaning session. Each cleaning session gets you 1 point. If cleaned twice daily (morning and evening) this gets you...
Wed, 7 Nov, 2018 at 2:31 PM
What do the points and money amounts mean in my weekly brushing report?
Your children collect points for each cleaning session. These correspond to a cash amount which can be paid for the annual amount of the subscription or pai...
Wed, 7 Nov, 2018 at 2:32 PM
How can I redeem my points?
Log into the Playbrush App Go to the rewards page Here you have the option to choose between two payment options: Have the amount paid out via PayPal...
Wed, 7 Nov, 2018 at 2:32 PM
How many points can I collect for each brushing session?
1x daily cleaning = 1 point 2x daily cleaning = 3 points Note: Cleaning twice is invalid, to collect 3 points, you must brush once in the evening and onc...
Wed, 7 Nov, 2018 at 2:33 PM
How can I cancel my subscription?
All Playbrush subscriptions are cancelable at any time and have no minimum binding. You can easily cancel your subscription by sending an e-mail to support@...
Wed, 7 Nov, 2018 at 2:33 PM