I have a GUM Playbrush Kids Plan, my kids have brushed but the brushing statistic is not visible?

Only customers with a GUM Playbrush subscription have access to their children’s detailed brushing statistics. If you are a GUM Playbrush Plan customer and still do not see any reports, please make sure that the email address you used to purchase your subscription is the same as the one you used to sign up in the app. If you used a different email address, please log out of the GUM Playbrush app and re-register with the email address associated with your subscription purchase.

You can find more information about accessing your subscription here.